We offer FREE Standard 2-3 Day Delivery in the UK and we ensure all orders are shipped securely and safely. You will also receive a tracking notification once your order has been dispatched for extra peace of mind.

Yes — Java wood is a hardwood favourite in aviculture precisely because it's safe to chew and holds up to it. It's untreated, pesticide-free, and tough enough to survive a determined beak for a long time.

Indonesia — hand-selected, not mass-harvested. Java wood grows dense and durable in that climate, which is exactly what makes it hold up to a parrot's beak rather than splintering after a few months.

Wipe it down as part of your regular cage clean — no soap needed, just warm water and a scrub if it's heavily soiled. Java wood doesn't need oiling or sealing; the wear it picks up from chewing and climbing is normal, not damage.

You can refer to our Return Policy for more information about this. But in a nutshell, you've got 30 days to return your order in its original condition for a FULL refund — no restocking fee, no hoops to jump through. In the unlikely event you want to return an order, just email us and we will be happy to accommodate.

No — every finish used is non-toxic and specifically rated safe for birds, not adapted from general-purpose furniture coatings.

Yes, we love speaking to our customers. Feel free to contact us vial email hello@hartleypets.co.uk, you can also phone us directly at 020 376 97202 or you can use our contact form in the Contact Us page. Whatever option you choose, you'll hear back from a real person, not a bot, usually within 24 hours.