Shipping policy

Shipping Policy

At Hartley Pets, we're committed to providing prompt, reliable, and efficient delivery services to all our customers. The following outlines our shipping procedures and policies. If you have any specific delivery requirements or deadlines, please contact us, and we will make every effort to accommodate your needs.

Shipping Timeframe

All orders are Standard 2-3 Day Shipping. You will receive an email once your order has been shipped alongside a tracking number.

Shipping Charges

There is no minimum order value, and no standard shipping charge will be added at checkout.

Delivery Options

We partner with reputable courier services, including Royal Mail, Palletways, and DX, to ensure the secure and timely delivery of all UK orders.

Delivery times may be extended during peak periods or public holidays. Upon dispatch, you will receive an email confirmation containing tracking information to monitor your order.

Delayed or Missing Shipments

If your order has not been delivered within 5 working days, please contact us promptly so that we may investigate and resolve the issue.

Order Discrepancies

Should you receive an incorrect, damaged, or incomplete order, please contact our customer service team on 020 376 97202. We request that all orders be inspected upon receipt, with any discrepancies reported within 30 days.

You can also email us at hello@hartleypets.co.uk and get a response within 24 hours.

Delivery Terms & Condition

Items that are out of stock may be held and shipped together when available.

All delivery timeframes are estimates. While our courier partners endeavour to deliver within the stated timeframe, delays may occur, and we cannot accept liability for late deliveries.

We will always do our best to assist in tracking and resolving delivery issues, but we cannot offer compensation or accept liability for late deliveries.

Failed delivery attempts may result in additional redelivery charges.

You can Contact Us here if you need any help.