Why Us?
Why Shop with Hartley Pets
Order in minutes. We handle the sourcing, quality checks, and delivery.
01
Free UK Delivery
Secure tracked delivery, Nationwide
Free & Nationwide
02
Customer Service
Phone us on 020 376 97202 Monday to Friday: 9am - 6pm
Real People, Real Help
03
30 Day Returns
Returns are accepted within 30 days, subject to our Return & Refund Policy.
View Return Policy
Questions, answered
Frequently asked questions
Everything you need to know before you order.
We offer FREE 2-3 Day Delivery storewide and we ensure all orders are shipped securely and safely. You will also receive a tracking notification once your order has been dispatched for extra peace of mind.
Our Java wood products are made from natural, untreated Java wood grown in Indonesia. As a natural product, each piece is unique in shape, colour and branch formation.
Our Java wood is grown in Indonesia. Each piece is naturally individual, so shape, colour, dimensions and branch formation can vary between products.
Java wood can be wiped down as required to remove surface dirt. Allow the wood to dry thoroughly before your bird uses it again. As this is a natural wood product, its appearance may change over time with normal use.
You can refer to our Return Policy for more information about this. But in a nutshell, you've got 30 days to return your order in its original condition for a refund. In the unlikely event you want to return an order, just email us and we will be happy to accomodate.
Finish and coating specifications can vary between cage models. Please refer to the individual product information or contact us if you would like more information about a specific cage before ordering.
Yes, we love speaking to our customers. Feel free to contact us vial email hello@hartleypets.co.uk, you can also phone us directly at 020 376 97202 or you can use our contact form in the Contact Us page. Whatever option you choose, you'll hear back from a real person, not a bot, usually within 24 hours.
Our Partners
Brands we are proud to work with.
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